AI Automation
FlowDesk — AI Support Automation
Automated 70% of inbound support tickets with an AI workflow trained on FlowDesk's own knowledge base.
FlowDesk's support team was drowning in repetitive tickets — password resets, billing questions, integration errors — while the hard problems waited in queue for days.
1. The Challenge
Support headcount was growing faster than the product itself, and first-response times had slipped past 24 hours during peak weeks, directly hurting renewal conversations.
2. The Approach
We built an AI workflow trained on FlowDesk's help docs, past tickets, and product changelog, wired into their existing helpdesk so it could resolve routine requests end-to-end and hand off anything ambiguous to a human with full context attached.
3. The Result
70% of inbound volume is now resolved without a human touch, first-response time is under four minutes, and the support team spends its time on the accounts that actually need them.